Last reviewed and updated: 7th March 2025
Welcome to Up Front Design. By accessing or using our website (the “Site”) and our services, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use our Site. We encourage you to periodically review this page alongside our
Privacy Policy, as updates may occur from time to time. If you have any questions, please
contact us.
1. Introduction
These Terms govern your use of our Site and the services provided by Up Front Design (“we,” “us,” “our”). We operate as a printing company, offering design and print solutions, including custom and non-custom products, through our eCommerce platform.
Our company is based in the United Kingdom, and these Terms are governed by the laws of England and Wales.
2. Use of the Site
- You must be at least 18 years old to use our Site.
- You agree to provide accurate, current, and complete information when placing an order or registering an account, and to update such information as needed.
- You are responsible for maintaining the confidentiality of your account details, including your password, and for restricting access to your account. You accept responsibility for all activities that occur under your account.
3. Orders and Payments
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including due to inaccuracies, errors in pricing, or unavailability of stock.
- Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any service or product at any time.
- Payment must be made at the time of purchase. We accept various forms of payment, including credit/debit cards and other payment methods displayed on our Site.
- Once an order has been placed, it cannot be cancelled or amended if production has already commenced.
4. Shipping and Delivery
- We ship orders within the UK. If you are outside the UK and wish to place an order, please contact us before purchasing.
- For non-customised orders, standard delivery takes up to 5 working days.
- For custom orders, please allow up to 10 working days, depending on complexity and approval timelines.
- Any delivery dates provided are estimates and not guarantees. We are not responsible for delays caused by courier services or unforeseen circumstances.
- If your order arrives damaged, please contact us within 48 hours of receipt with photographic evidence to arrange a resolution.
5. Returns and Refunds
Non-Custom Orders
- If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, provided it is in its original condition and packaging.
- To initiate a return, please contact us at info@upfrontdesign.uk for further instructions.
- Refunds will be processed within 5 working days of receiving the returned item.
Custom Orders
- Due to the nature of custom printing, we do not offer refunds or exchanges on bespoke designs unless the product is defective or an error has been made on our part.
- If you receive a faulty or incorrect custom item, please contact us within 48 hours of delivery with supporting images so we can assess the issue.
6. Quality and Warranty
We take pride in the quality of our products. If you experience any issues with the materials or workmanship of our products within 6 months of purchase, we will replace or rectify the issue, subject to inspection.
However, for custom designs, you acknowledge that you have provided the artwork and approved the final proof before production. As such, we are not responsible for any errors, design flaws, or aesthetic preferences related to the content, layout, or resolution of the submitted design. It is your responsibility to ensure the accuracy of all elements, including text, images, and colours, before approval.
This warranty does not cover:
- General wear and tear.
- Damage caused by misuse, improper handling, or external factors beyond our control.
- Colour variations due to screen displays versus actual print results.
7. Intellectual Property
- All content on our Site, including text, graphics, logos, images, and software, is the property of Up Front Design or our content suppliers and is protected by intellectual property laws.
- You may not reproduce, distribute, or create derivative works from any content on our Site without our express written permission.
- Any designs or artwork submitted by customers for printing remain their intellectual property. However, by submitting artwork, you confirm that you have the right to use it and that it does not infringe any third-party rights.
8. Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy, which outlines how we collect, use, and safeguard your information, can be found
here.
9. Limitation of Liability
To the fullest extent permitted by law, Up Front Design shall not be liable for:
- Any indirect, incidental, special, or consequential damages arising from your use of our Site or products.
- Any errors or inaccuracies in the printing process caused by incorrect customer-submitted artwork.
- Any losses due to delays in production or delivery beyond our control.
Our total liability for any claim shall not exceed the amount paid for the product in question.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our Site following any changes constitutes acceptance of the updated Terms.
12. Contact Us
For any questions regarding these Terms, please
contact us at:
Up Front Design
Marine House,
Teats Hill Rd,
Plymouth PL4 0LE
info@upfrontdesign.uk
07723 483874
